Kaziq Privacy Policy 2026 | How We Use Your Data

When you open an account we ask for your name, date of birth, address, email address and a password. To meet identity checks we may also request a copy of a passport or driving licence, proof of address and, where relevant, evidence of how you fund your play. As you use your account we record deposits, withdrawals, bets, bonus activity and the limits you set. We also gather technical details such as your device type, browser, IP address and the pages you visit, plus any messages you send to our support team.

We use your details to create and run your account, confirm you are 18 or over, process payments and pay out winnings. We also rely on them to deliver bonuses you opt into, answer questions, and keep our games fair. A significant part of our processing exists to prevent fraud, money laundering and underage or harmful play. If you agree to receive offers, we use your preferences to tailor what we send. You can switch marketing off whenever you like without affecting your ability to play.

Under UK data protection law we need a valid reason for every use of your data. Much of it is necessary to perform our agreement with you, such as running your account and handling transactions. Other uses are required by law, including identity verification and anti-money-laundering duties that apply to a UK Gambling Commission licensed operator. Some activity rests on our legitimate interests, for example securing our platform and improving our service. Marketing messages are based on your consent, which you may withdraw at any point.

We never sell your personal information. We do share it with carefully chosen partners who help us operate: payment providers handling Visa, Mastercard, PayPal, Apple Pay, Trustly, Skrill, Neteller and Paysafecard transactions, identity and fraud-prevention services, hosting and security suppliers, and customer-support tools. We may also disclose information to the UK Gambling Commission, GAMSTOP, law enforcement or other authorities where the law requires it. Every supplier is bound by contract to protect your data and use it only for the purpose we give them.

We hold information only for as long as we genuinely need it. Account and transaction records are kept while your account is open and for the period regulation obliges us to retain them afterwards, which is often several years because of gambling and financial-crime rules. Identity documents are stored securely for the same reason. Once a retention period ends, we delete or anonymise the data. Marketing preferences are kept until you change them, and support conversations are retained only as long as they remain useful or required.

You have the right to ask what personal data we hold about you and to receive a copy. You can request corrections to anything inaccurate, ask us to erase information we no longer need, restrict or object to certain uses, and request that your data be moved to another provider where this applies. You may withdraw consent for marketing at any time. Some requests are limited where we must keep records by law, and we will explain this clearly. If you are unhappy with our response, you can raise a complaint with the Information Commissioner's Office.

We protect your information with SSL encryption in transit, secure payment processing and strict access controls so only authorised staff can view sensitive records. Identity verification helps stop others from misusing your account, and we monitor for unusual activity. No online service can promise perfect safety, so we also encourage you to choose a strong, unique password, keep it private and contact us promptly if you suspect anything is wrong. Our responsible gambling tools, including deposit limits, self-exclusion and GAMSTOP integration, are there to protect you as well.

We use cookies and comparable tools to keep you signed in, remember your preferences, protect against fraud and understand how the site is used so we can improve it. Some are essential for the service to work, while others, such as analytics or marketing cookies, depend on your choices. You can adjust your settings through your browser or our cookie banner at any time. For a full breakdown of each category and how to change your selection, please see our separate cookie policy.

Questions or requests about your personal data are handled by our data protection contact within the player support function. Reach them through the live chat or the support email shown in your account area, and mark your message as a privacy request so it is routed correctly. We may ask you to confirm your identity before acting, which protects you from anyone trying to access your information. We aim to respond within the timeframes set by UK data protection law.

We may update this policy as our services, suppliers or legal obligations change. When we make a meaningful change, we will tell you through the site or by email and show the revised date so you can see what is new. Continuing to use your account after an update means you accept the amended policy, though your rights remain unaffected. Gambling should always stay enjoyable, so please play responsibly, set limits that suit you, and use the support tools available if you ever need them.