Kaziq Terms of Use 2026 | UK Player Agreement

You must be at least 18 years old to open an account or play any game with us. By registering, you confirm that you are of legal age, that you are acting on your own behalf and not for anyone else, and that gambling is lawful where you live. You must be resident in the United Kingdom or otherwise be in a location from which we are permitted to accept your play. We may ask for proof of age at any time and will suspend or close any account we believe belongs to someone under 18. Any winnings or deposits linked to an underage account may be withheld or returned as the law allows.

To register, you provide your email address, a password and your personal details, then confirm you are 18 or over and accept these terms. You must give accurate, complete and current information, and keep it up to date. Each person may hold only one account with us, and each household or shared device may be reviewed for duplicate activity. Your login credentials are your responsibility: keep them private and tell our support team immediately if you suspect unauthorised access. We are not liable for losses resulting from credentials you chose to share or failed to protect. Accounts cannot be sold, transferred or lent to anyone else.

As a UK Gambling Commission licensed operator, we must verify who our players are and where their funds come from. After you verify your email, you will be asked to complete identity (KYC) checks, which may include a photo ID, proof of address and evidence of your payment method. We may request further documents or source-of-funds information at any point, including before a withdrawal. Until checks are complete, we may limit deposits, bonuses or payouts. Providing false or altered documents will lead to account closure and may be reported to the relevant authorities. We use SSL encryption and secure payment processing to protect the data you share.

You can fund your account in pounds sterling using Visa, Mastercard, PayPal, Apple Pay, Trustly, Skrill, Neteller or Paysafecard. The minimum deposit is £10 per transaction, while maximum amounts depend on the payment method you use and your account status. You may only deposit from payment methods registered in your own name. You can set daily, weekly and monthly deposit limits at any time from your account, and we strongly encourage you to do so. Lowering a limit takes effect immediately, whereas raising one is subject to a cooling-off delay. We may decline or reverse deposits that fail our security or affordability checks.

The minimum withdrawal is £10 per request, and maximum amounts depend on your chosen payment method and verification status. Withdrawals are normally returned to the method you used to deposit, and we may ask you to complete KYC before releasing funds. Once a request is approved, e-wallet payments typically arrive within 24 hours, while card and bank transfers usually take one to three business days. Processing times can be longer if we need extra documents or if your payment provider adds delays. We may refuse or reverse a withdrawal where we suspect fraud, bonus abuse, money laundering or a breach of these terms.

Our welcome offer is a 100% match up to £100 plus 50 Free Spins on your first qualifying deposit, which must be at least £20. The bonus is normally credited automatically after the deposit. Bonus funds carry a 35x wagering requirement, meaning you must stake 35 times the bonus amount before related winnings can be withdrawn. The bonus expires 30 days after activation, and any unused balance and unfulfilled wagering are forfeited at that point. These figures are our standard terms; please check the promotions page for current GB conditions, as eligible games and excluded payment methods can apply. Only one welcome offer is available per player, household and device.

While a bonus is active, your maximum stake is £5 per spin or bet. Exceeding this limit may void your bonus and any winnings it generated. Games contribute to wagering at different rates, and some titles may be excluded entirely; the promotions page lists current weightings. Bonus abuse includes opening multiple accounts, using low-risk betting patterns to guarantee returns, colluding with other players, or exploiting errors in a promotion. If we find evidence of abuse, we may remove bonus funds and winnings, close your account and keep any balance as permitted by law. Occasional promo codes, when offered, are entered in the cashier or promotions area at deposit.

We do not accept players from the United States, France, the Netherlands, Spain, Australia, Curaçao, Aruba, Bonaire, Sint Maarten, Saba or Sint Eustatius. You must not register or play if you are located in one of these places, and you must not use VPNs or other tools to disguise your location. If we find that an account is operated from a restricted territory, we may close it, void any bets placed and withhold winnings where the law permits. It is your responsibility to make sure that online gambling is legal where you live before you use our service.

Our games come from studios including Pragmatic Play, NetEnt, Play'n GO, Evolution, Red Tiger, Big Time Gaming, Hacksaw Gaming and Nolimit City, and each game runs under its own published rules. You agree to play in good faith and not to use bots, software, scripts or any scheme that gives you an unfair advantage. Outcomes are determined by the game provider's certified systems, and we are not able to change them. If a game malfunctions, all affected bets and payouts may be voided. In the event of a conflict between our records and your own, our records will be treated as final unless proven to be in error.

If you do not log in or place a wager for an extended period, we may classify your account as dormant. We will try to contact you using the details on file before taking action. Dormant accounts may be restricted, and reactivation can require fresh identity checks. Where your balance remains and we can contact you, we will help you withdraw it. If we are unable to reach you after reasonable efforts, we will handle any remaining funds in line with our licence obligations and applicable law. Keeping your contact details current is the best way to avoid any inconvenience.

You may close your account at any time by contacting our support team, and we will return any eligible balance once verification is complete. We provide responsible gambling tools including deposit limits, time-outs and self-exclusion, and we are integrated with GAMSTOP. If you self-exclude, we will close your account, stop marketing to you and prevent re-registration for the chosen period. We may also suspend or close an account if we have concerns about your wellbeing, your compliance with these terms or our legal duties. If gambling is causing you harm, please stop and seek free, confidential support from a recognised UK help service.

You must not commit fraud, launder money, chargeback legitimate deposits, abuse our staff, or use our service for any unlawful purpose. We may close your account and report serious breaches to the authorities. We provide our service on an as-is basis and, to the extent the law allows, we are not liable for indirect or consequential loss, interruptions caused by technical faults, or events outside our reasonable control. Nothing in these terms limits liability that cannot lawfully be limited. You are solely responsible for any taxes that may apply to you and for the decisions you make while playing.

If you have a complaint, contact our 24/7 support team through live chat or by emailing [email protected]. We will investigate and reply as quickly as we reasonably can. If you remain unhappy with our final response, you may refer the matter to an approved alternative dispute resolution provider, and you retain the right to approach the UK Gambling Commission. These terms are governed by the laws that apply to our UK licence, and the competent courts will handle any unresolved claims. We may update these terms from time to time, and we will publish the revised version with its effective date. Continuing to use your account after changes take effect means you accept them.